Effective Date: 18/09/2023
- Shipping Overview
Welcome to TruLab! This Shipping Policy outlines our shipping and delivery practices to provide you with transparency and clarity about our shipping services.
- Shipping Destinations
We currently offer shipping to addresses within South Africa. If your delivery address is outside of these regions, please contact us at info@callendraagents.trulab.co.za to inquire about the possibility of shipping to your location.
- Shipping Methods
3.1. We offer the following shipping methods:
- Standard Shipping: R70,00 (3-5 working days).
- Free Shipping: available on all order over R499,00 (3-5 working days).
3.2. The estimated delivery times are calculated from the date the order payment reflects in our bank account.
- Shipping Fees
4.1. Shipping fees are calculated based on the selected shipping method, the delivery destination, and the total order value.
4.2. Shipping fees will be displayed during the checkout process before you confirm your order.
- Order Processing
5.1. Orders are typically processed within 2 business days from the date of order confirmation.
5.2. You will receive a confirmation email with tracking information once your order has been shipped.
- Delivery
6.1. The delivery address provided during the order process must be accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
6.2. Once your order is shipped, we will make reasonable efforts to ensure timely delivery. However, we cannot guarantee specific delivery dates.
- Tracking
7.1. You can track the status of your order by using the tracking information provided in the shipping confirmation email.
7.2. If you have any questions or issues related to the tracking of your order, please contact us at info@callendraagents.trulab.co.za.
- Delays and Disruptions
8.1. While we strive to provide timely deliveries, unforeseen circumstances such as weather conditions, holidays, or other disruptions may impact delivery times. We appreciate your understanding in such situations.
- International Shipping
9.1. For international orders, please note that customs duties, taxes, and other import fees may apply. These fees are the responsibility of the recipient and are not included in the purchase price or shipping fees.
- Contact Us
If you have any questions or require assistance regarding our shipping services, please contact us at info@callendraagents.trulab.co.za.