Effective Date: 18/09/2023

1. Overview

Welcome to TruLab! We strive to provide you with quality products and a seamless shopping experience. However, we understand that there may be times when you need to return an item. This Returns Policy outlines our procedures for returns, exchanges, and refunds.

2. Eligibility for Returns

To be eligible for a return, please ensure that you meet the following conditions:

• You must contact us within 7 working days of receiving your order.
• The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase is required, such as your order number or receipt.

3. Returns Process

To initiate a return, please follow these steps:

• Contact our customer support team at info@callendraagents.trulab.co.za to request a return authorization.
• Our team will provide you with instructions on how to return the item(s) and any required documentation.
• Pack the item(s) securely, including all original packaging and tags.
• Ship the item(s) to the address provided by our customer support team.

4. Refunds

Upon receiving and inspecting your returned item(s), we will process your refund as follows:

• Refund Method: We will issue the refund using the original payment method used for the purchase.
• Refund Amount: The refund will typically include the purchase price of the item(s) and any applicable taxes, minus any shipping or handling fees.

5. Return Shipping

In most cases, you will be responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We will provide you with details on return shipping costs when you contact us to initiate a return.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to availability, and you may be responsible for any price differences and return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

8. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer support team at info@callendraagents.trulab.co.za. We are here to assist you.