Effective Date: 18/09/2023

1. Refunds Overview

At TruLab, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Refunds Policy outlines our procedures for handling refunds, returns, and exchanges.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• You must contact us within [insert number] days of receiving your order.
• The item(s) must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase is required, such as your order number or receipt.

3. Refunds Process

Once we receive your request and verify that it meets the eligibility criteria, we will process your refund as follows:

• Refund Method: We will issue the refund using the original payment method used for the purchase.
• Refund Amount: The refund will typically include the purchase price of the item(s) and any applicable taxes, minus any shipping or handling fees.

4. Return Shipping

In some cases, you may be responsible for return shipping costs. We will provide you with details on how to return the item(s) and whether return shipping fees apply when you contact us to initiate a return.

5. Refunds Processing Time

Refunds will be processed within [insert number] business days from the date we receive your returned item(s). Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to availability, and you may be responsible for any price differences and return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at info@callendraagents.trulab.co.za. Our customer support team is here to assist you.